Terms and Conditions

  • Full course payment is required at the time of an online booking to secure a place on the course.
  • If you are using a booking form then your place is confirmed upon receipt of your completed paperwork.
  • Any cancellations should be emailed or submitted in writing to the Fieldfare Administrator.
  • Cancellation by the client within 4 weeks of the start date will incur the full fee.
  • Cancellations more than 4 weeks prior to the course start date will be charged 50% of the fee.
  • Exam fees may be retained if you cancel due to BASIS minimum number charges.
  • We try to be as fair as possible with regards to cancellation / switching fees and will always look at your individual circumstances.
  • Fieldfare Associates reserve the right to cancel a course although we avoid this wherever possible.
  • In the unfortunate event that a course is cancelled by Fieldfare Associates then a full refund will be made (or you can transfer to the next available delivery).
  • In the event of a delegate failing a course/exam – no refund on the course fees will be made.
  • A substitute delegate may be nominated prior to a course. It is the responsibility of the substitute delegate to have undertaken all relevant pre-course preparation.