Terms and Conditions
Provision of training is not confirmed until a signed booking form is returned, or a card payment is made online via the website.
Completion of a booking form binds you to the cancellation terms outlined. If you are booking your place online, then full course payment is required at the time of booking to secure the place and this binds you to the cancellation terms outlined.
Cancellations should be communicated to Fieldfare as soon as possible, and if notified by a phone call in the first instance should then be submitted in writing via email.
Cancellation by the client within 4 weeks of the start date of the training course will incur the agreed fee of the training course and exam in full. Cancellations made over 4 weeks prior to the course start date will be charged 50% of the overall agreed course and exam fee irrespective of how much has been invoiced to date.
We reserve the right to retain exam fees in full if you cancel in such a way which leaves us unable to meet BASIS minimum number charges due to the timeframe. However, if BASIS waiver the fees for us we would not require payment beyond the standard terms.
In the event of a candidate no longer being able to attend a training course, we may be able to facilitate a swap to another date for no fee or a small admin charge decided on a case-by-case basis taking into account the proximity to the training, likelihood of resale and any administration involved in a switch.
We try to be as fair as possible with regards to cancellation and switching fees as we appreciate life is unpredictable at times, so be assured we will always look at your individual circumstances to see what we can do for you.
A substitute delegate may be nominated prior to a course if somebody can no longer attend. It is the responsibility of the substitute delegate to have undertaken all relevant pre-course preparation.
Fieldfare Associates reserve the right to cancel a course due to unforeseen circumstances although we avoid this wherever possible. In the unfortunate event that a course is cancelled then a full refund will be offered, or we will facilitate a swap to another date (subject to availability) for no charge.
Training courses are reliant on minimum numbers being met to cover costs therefore if there are any concerns about viability in the lead up to a training course then this will be communicated to delegates and appropriate actions taken.
If a delegate should regrettably fail a training course or exam, then no refund will be made on either the training or exam fees.
Pass marks for exams affect Fieldfare’s accreditation as a trainer so we reserve the right to hold you back from examination should you be not prepared or at the required standard after training. We would discuss this with you if relevant and hold a constructive conversation in the circumstances to find the best course of action for all parties (the candidate, their company, Fieldfare and BASIS).
During the coronavirus pandemic we will endeavour to adapt to the ever-changing rules, regulations and legalities. We fully intend to run face-to-face courses where possible but the viability of our courses may be affected as vulnerable clients (themselves or their families) continue to shield or are wary about mixing with others in these uncertain times. Company funding is also an issue for many who are interested and we fully understand your position in the current climate.
We continue to listen to client views and hope to run our courses for those who are keen to go ahead in the meantime, however there may be instances in which we simply cannot run on the confirmed numbers despite wanting to provide valuable CPD for our customers and may need to push back training to a later date. We will only do this if there is no other alternative as your training is important to us. We will communicate in full with those affected and offer swaps or refunds should your course be affected. Things will return to ‘normal’ one day but for now we thank you for your patience.
SAC Commercial Ltd is committed to protecting the privacy of its customers and staff, as well as protecting the confidentiality, integrity, and availability of information is important to our operations and mission. SAC is committed to protecting the rights and freedoms of individuals with respect to the processing of their personal data.
Personal data means any information that can link back to a living individual such as name, address or e-mail address. Personal Information can be both in electronic format and paper based.
Fieldfare Associates (SAC Commercial) uses personal data for management and administration.
Privacy notices will be issued where applicable such as when you are asked for your personal data. Privacy notices will clearly lay out the purposes for which your data will be used, who it will be shared with and how long it will be kept.
This policy has been established to ensure that SAC Commercial complies with the Data Protection Act (“DPA”), General Data Protection Regulation (“GDPR”), and associated legislation such as the Privacy & Electronic Communications Regulations (“PECR”), the Regulation of the Investigatory Powers Act (“RIPA”), and the Telecommunications (Lawful Business Practice)(Interception of Communications) Regulation.
The policy applies regardless of where the personal data is held and irrespective of IT systems that process personal data. It applies to all personal data held by SAC Commercial, which includes personal data held by all departments and staff, irrespective of its format. Personal data “held” by us includes personal data created or received as well as personal data held by third parties on our behalf.
SRUC (parent company of SAC Commercial) is a Data Controller under the terms of DPA and GDPR. They determine the purpose for which, and the manner in which, personal data is to be processed. All appropriate measures are taken to protect its systems and data against unauthorised or unlawful access or processing of personal data and against accidental loss, destruction, or damage to, personal data.
SAC Commercial maintains a general “right of access” by an individual to their own personal data held by us and maintains its records in accordance with the regulatory environment.
Your rights as an individual
The DPA and GDPR provides the following rights for individuals:
The right to be informed
Individuals have the right to be informed about the collection and use of their personal data. We must provide you with information including: Why we process your data; how long we keep the data; who we will share it with, at the time we collect it from you.
The right of access
Individuals have the right to access their personal data and supplementary information. We will, on request, provide you with confirmation that your data is being processed, access to that data and any other supplementary information.
The right to rectification
Individuals have the right to have inaccurate personal data rectified, or completed if it is incomplete. Requests for rectification can be made verbally or in writing. We will respond to such requests within one calendar month.
The right to erasure
Individuals have the right under certain circumstances to have personal data erased. Requests for erasure can be made verbally or in writing. We will respond to such requests within one calendar month.
The right to restrict processing
Individuals have the right under certain circumstances to request the restriction or suppression of their personal data. Requests for restriction of processing can be made verbally or in writing. We will respond to such requests within one calendar month.
The right to data portability
The right to data portability allows individuals to obtain and reuse their personal data for their own purposes across different services, and it allows them to move, copy or transfer personal data easily from one IT environment to another in a safe and secure way, without hindrance to usability
The right to object
Individuals have the right to object to:
- processing based on legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling);
- direct marketing (including profiling); and
- processing for purposes of scientific/historical research and statistics.
Individuals must have an objection on “grounds relating to his or her particular situation”.
Rights in relation to automated decision making and profiling.
Individuals have the right to protection if we carry out solely automated decision-making that has legal or similarly significant effects on them. In these cases, you will be informed if your data is used in this way.
How to make a subject access request (SAR)
An individual has the right to access their personal information. Please note that if your enquiry is concerned with general information (and not information personal to you), then a Request for Information under the Freedom of Information Act is appropriate.
Individuals can request their information by emailing the Data Protection Office (contact below).
SRUC will respond to a SAR within 30 days and will inform you if, for any reason, it is anticipated that the response to the SAR will take longer to fulfil.
All SARs will be treated in the strictest confidence and will only be processed by authorised staff in relevant departments.
Only information which is considered to be personal data will be released under a SAR. The anonymity of other individuals or other information which is not considered to be personal data may be protected, as appropriate, by redaction or omission in accordance with the DPA
Retention and Disposal of Personal Data
DPA and GDPR state that personal data must not be kept for longer than is necessary based on the purpose for which it was initially collected, we will let you know how long this retention period is in our privacy notice for the service at the time of signing up.
The disposal of any documents containing personal data is undertaken securely and confidentially.
Any complaints regarding the processing of personal data by SRUC should in the first instance be sent to the Data Protection Officer.
If a satisfactory resolution is not reached by the DPO, you have the right to appeal to the UK Information Commissioner, as the regulator of the Data Protection Act and GDPR.
Data Protection Officer:
Address: Scotland’s Rural College (SRUC), Peter Wilson Building, Kings Buildings, West Mains Road, Edinburgh EH9 3JG
Tel: 0131 535 4432